Labels in one click, printed from your phone

Labels

EasyPost is built in: live rate shopping across carriers, one-click label purchase, and 4×6 thermal labels printed from the carrier's native format.

• ✓The label screen shows what the customer chose at checkout: carrier and service, expected days, the carrier cost quoted then, and what the order charged.
• ✓Fetch rates and the customer's service is tagged “Customer's pick” and selected for you.
• ✓It warns you when the order was edited after checkout.
• ✓The label's origin and return address is the warehouse it ships from.
• ✓Void and refund reconciliation, your postage wallet balance, and auto top-up alerts.
• ✓Scheduled carrier pickups, ad-hoc shipments, and shipping costs that flow into expenses automatically.

Rates at checkout, box packing and markup are on the online store page.

Print from your phone

A built-in cloud print server: an outbound agent connects your label and document printers, so you print labels, invoices and receipts from your phone, from anywhere.

• ✓Each document routes to its own printer — labels to the label printer, invoices to the office printer.
• ✓PDFs are rasterized on the server, so non-PDF printers work too.
• ✓Send the pick list to a label printer and it's laid out for 4×6 labels: large quantity boxes, one item per row, tick boxes, a clear LOCAL PICKUP banner and “label n of m”, with prices left off.

What shipping really costs

The Shipping Report shows, order by order, what you charged the customer against what the label actually cost, with an under-charged count and a CSV.

• ✓Freight cost on an order is the sum of the labels actually bought for it — every box included, refunds excluded.
• ✓A ready-made Shipping dashboard of 13 widgets: postage spend, labels bought, shipping margin, delivered on time, average transit in business days, delivery problems, shipping charged against label cost, label refunds, where parcels are, and more.
• ✓On-time and transit are measured from the carrier's first scan against the delivery date the carrier promised when the label was bought.
• ✓It's an ordinary dashboard tab: every widget can be edited, moved or removed.
• ✓Shipping → Refunds lists voided labels whose refund the carrier rejected, or that ran past EasyPost's 30-day refund window, with the carrier's own evidence.
• ✓OrienOS drafts the support ticket to EasyPost from EasyPost's own record — shown in full, editable, and sent when you press Send — and you can check its status and record how it ends.

Guaranteed Delivery

Guaranteed Delivery: a merchant-backed lost-in-transit guarantee your store sells at checkout.

• ✓The fee is a set amount per $100 of merchandise after discounts, priced on the server for shipped orders.
• ✓You can require an explicit yes or no before an order goes through, and every choice is stored as evidence: accepted or declined, the fee, the terms version, and the exact decline wording the customer saw.
• ✓When a box goes missing, staff open a claim on the order, and a 7/14/21/30-day loss timeline runs from the carrier's last real scan. A delivered scan takes the box off the timeline.
• ✓Claims move through ten statuses with a note history and carrier paperwork attached. An approved claim becomes a linked $0 replacement order that picks, ships and consumes stock like any other.
• ✓Fees, replacement goods, replacement postage and carrier recoveries each book to their own account, so the guarantee's results stay separate from sales revenue, cost of goods and commissions.
• ✓Staff can add the same guarantee to a hand-built invoice, and switching a protected order to pickup zeroes the fee and keeps the record.

Tracking and local pickup

Branded public tracking pages with a stage timeline, pre-transit to delivered, driven by carrier updates.

• ✓Email shipping notifications.
• ✓Tracking and password-reset links can be served from a domain you control, and OrienOS writes the proxy snippet that domain needs.
• ✓Local pickup as a first-class path: a checkout option, a pickup queue, “mark picked up”, and pickup-ready emails.